Frequently Asked Questions

What is my balance?

OneStart is the easiest way to get up-to-date balance information. Sign onto http://onestart.iu.edu and use the bursar options to see your account balance.

[Top]

When will my hold be released?

If your account is on hold for any reason (such as a past due balance) and you resolve that issue, your hold will be released during the nightly system processing. This means that waiting until the last minute to transact your business will result in additional delays in obtaining service. For example, you have a past due balance on your account and you pay that balance on Tuesday. Your account will not be cleared for registration, transcripts and other services until Wednesday. It is important that you resolve your bursar holds as soon as possible, but no later than one working day prior to your registration appointment for an upcoming term in order to choose your classes on time. Remember there is no immediate release of your encumbrance.

You will be able to view any holds which block University services, including academic, registrar, financial aid, and bursar holds, using the Self-Service functionality in OneStart (http://onestart.iu.edu).

[Top]

Has my financial aid been credited?

Use OneStart to see what aid has credited to your account. If you think a credit is missing, use the Financial Assistance option on OneStart to see the list of your awards. Contact the Office of Student Financial Assistance to determine why any awards have not credited to your bursar account.

[Top]

When was my last payment received?

You can find this information on OneStart at http://onestart.iu.edu. Choose the Self-Service tab and click on "Bursar Account Summary" under the Bursar channel.

[Top]

There is a parking fine (library charge, recording fee, etc.) on my bill - what is this for?

The department that charged your account keeps all records of your transactions. Contact the department directly for detailed information about the charge.

[Top]

How are bursar bills delivered?

Indiana University advanced to all-electronic billing in July 2005.

Since 2003 bursar statements have been available for viewing on and printing from the web through the QuikPAY application. Students and Authorized Payers are sent e-mail notifications when a new bill is generated and have access to the statements much faster than paper bills were available, providing greater time for remitting payment by the due date (whether paying electronically or by mail).

Beginning with the 2005-06 academic year, paper bills ceased to be generated for bursar account activity. All students are sent an e-mail to their IU e-mail address when the monthly bill is available on the web. In addition any Authorized Payer created by the student has the option of receiving these bill notifications.

Please refer to the section about QuikPAY on our web site, http://bursar.indiana.edu, for details about using QuikPAY for bursar information.

NOTE: Electronic billing does not mean a change in your payment options! You are not required to pay your bill on-line. You will be able to see your statement history through QuikPAY and print copies as needed. You may elect to pay via QuikPAY, but you may also print a statement and mail it with your check to our payment processing address.

[Top]

How often are electronic bills generated?

Bills are generated when there is new activity on your account or if you did not pay your previous month's balance in full. The billing cycle runs every month, with the balance of new charges typically due on the 10th of the following month (past due charges are due immediately). A billing calendar, including payment due dates, is maintained on the bursar web site at http://bursar.indiana.edu. An e-mail notification will be sent to your IU e-mail account when a new bill has been generated.

[Top]

How do I know when my payment is due?

Each electronic bill has the due date in the top right corner. Your payment in full is due by that date. Any charges previously billed are late and are due immediately. The statement due date does not apply to these charges.

[Top]

What if I do not receive a bill?

If you do not receive an e-mail notification of bill availability 14 days prior to a due date, please use Self-Service through OneStart, http://onestart.iu.edu, to determine the balance due. Failure to receive any e-mail notification is not accepted as a reason for missing a payment due date, and you will be assessed a late payment fee.

[Top]

Are there penalties for paying my bill after the due date?

If your payment is not received in the office by the due date noted on your bill, your account will be considered past due. A student who has a past due balance will be prevented from receiving certain University services including, but not limited to,

• Transcripts
• Registration
• Diplomas
• Certifications
• Loss of participation in the Personal Deferment Option plan and/or increased minimum payment requirement

Past due balances are due immediately and are not eligible for deferment or exemption from the late payment fee.

In addition, a monthly late fee is assessed to students who have not paid their balance by the due date. The 1.5% late payment fee, with a $2.00 minimum, will continue to be assessed each month that the account remains unpaid. If more than one consecutive late payment fee is assessed, the student will be denied the Personal Deferment Option for minimum of 1 year. The student may apply for reinstatement of this service only after 1 year of on time bursar payments.

[Top]

How do I get the most up-to-date fee information?

The Office of the Bursar maintains a web site that gives current fees and other important bursar information. Our web site address is: http://bursar.indiana.edu.

[Top]

When will I know the rates for the upcoming academic year?

The Office of the Bursar publishes a complete fee schedule on our web site as soon as the fees are approved. See "Fee Schedule" for details. A printable "Comprehensive Fee List [PDF]" is available there as well.

[Top]

How do I pay my bill?

Return your payment by check or money order to the address on the bottom of your printable account statement. You may also deliver your payment by check or money order to the drop box outside of the Office of the Bursar, Franklin Hall 011. Make all checks payable to Indiana University and include your name and University ID number on the front of each check. Remember to include the lower portion of your bill with your payment. Payments by cash or a combination of cash and check may be taken to Room 001B in Franklin Hall for processing. Make a payment online from your checking or savings account using QuikPAY. QuikPAY also allows you to print current and previous statements; view payments made and view your current balance. You can access QuikPAY via OneStart at http://onestart.iu.edu. Under the Bursar & Financial Aid channel, click "Make a Payment".

Paying past due charges: Your payment for past due charges must be posted to your account by 4:00 PM for your hold to be released that evening. You will be able to register the following business day.

[Top]

Can I pay with a credit card in the office or on the web?

Credit cards are not accepted as a form of payment for bursar account charges.

[Top]

Can I use a convenience check written on my credit card to pay my bursar bill?

Yes, if you have access to your credit card in that format you may write a check and mail it to the University for payment of your bursar account. Please contact your credit card provider about access and any additional fees that the provider might assess.

[Top]

Is there an installment payment option?

The Personal Deferment Option is available for students whose bursar accounts are in good standing. This option allows you to pay fees in monthly installments during the term. The initial bill for the fall term (due August 10th) and/or spring term (due December 10th) will calculate the minimum payment as 40% of the charges due for the current term, plus 100% of any prior term charges. Subsequent bills will calculate the minimum payment as 50% of the charges due. The balance of the charges will come due on the following monthly bill. The deferment will be offered each month until the last billing cycle for that term (due November 10th for fall & March 10th for spring) at which time all charges will need to be paid in full. Please note that installment amounts will vary with each opportunity to participate based on your actual bursar account balance.

Note: Your minimum payment for the Personal Deferment Option has been calculated using your anticipated financial aid, if any. The minimum payment, therefore, must be paid from personal funds.

[Top]

What charges can I defer under the Personal Deferment Option?

You can defer any charge for the current term. You will not be able to defer any charges from a previous term or any past due charges. For example: You can defer the fall term's tuition, mandatory fees, housing and dining, parking, library fines, other course related fees. You cannot defer any charges from summer term or last spring term.

[Top]

Is there a cost involved in using the Personal Deferment Option?

A $30 service charge is assessed to students who elect the Personal Deferment Option for the initial term billing (due August 10th for fall term and December 10th for spring term). An additional $15 is assessed for each month during the term you choose to continue using the deferment option.

[Top]

Am I eligible for the Personal Deferment Option?

If you are eligible for the Personal Deferment Option, your statement will indicate a minimum payment amount. A student who is assessed two or more consecutive late payment fees due to late payment of bursar balances will not be offered the Personal Deferment Option.

[Top]

Who do I need to notify if I would like to use the Personal Deferment Option?

There is no formal enrollment or notification necessary. You simply make the minimum payment listed on your bill by the due date. Please note that payments received after the due date do not qualify. Each month during the term you can choose to pay your charges in full or continue your deferment.

[Top]

How do I make a payment on the web?

The link to QuikPAY, IU's electronic billing and payment application, may be found at OneStart: http://onestart.iu.edu. Log in, choose the Self-Service tab, find the Bursar & Financial Aid channel and click on "Make a Payment".

[Top]

Is QuikPAY available 24 hours a day?

Yes, QuikPAY is available twenty-four (24) hours a day, seven (7) days a week.

[Top]

I am sure the password I entered is correct. Why won't it work?

Please remember that all login names and passwords are case sensitive.

[Top]

Can I make a partial payment?

You can make a payment for a specific amount by entering that amount in the payment box on the "Enter Payment Amount" page. Once you begin entering echeck information, the amount cannot be changed except to cancel the transaction and begin again. NOTE: your current account balance must equal at least $1.00 or payment will not be allowed.

[Top]

Why does it say that "Payment is not Allowed"?

If your current balance is less than one dollar you will not be able to make a payment. If you are required to remit payment in guaranteed funds, you cannot use QuikPAY to make a payment (see Payment Options for other methods of payment). Also if the system is unavailable for any reason, you will not be able to complete a payment. You may try again at a later time.

[Top]

Where can I find routing and account numbers?

All the information you need to make your payment is on the bottom of your paper check. Click on the question mark next to the field for which you need clarification. A picture of a check will show where to find the information you need.

[Top]

Notice to IU Credit Union account holders:

Upon opening your account at IUCU, a red ID card was given to you with your account number and on the reverse side of the card is IUCU's ABA Routing Number. If this is not available, please call IU Credit Union Member Services at (812) 855-7823 to verify your account number and routing number. The account number on the bottom of your check includes additional numbers which should not be used for an online payment because it could cause the electronic payment to be returned and result in a returned payment service charge. See the Returned Check Policy for details about the effects of a returned payment.

[Top]

Why is my check payment not showing in my QuikPAY "Transaction History"?

"Transaction History" in QuikPAY shows only those payments made on line. Payments made by check or cash via mail or in person are not reflected in QuikPAY.

[Top]

I am an Authorized Payer. Why can't I see payments made by my student?

Your "Transaction History" file in QuikPAY shows only the payments you made on the account. You will not see payments made by your student or any other Authorized Payer. Only the student will have access to the entire history of QuikPAY payments.

[Top]

Is there a penalty for a returned QuikPAY payment?

Yes. Electronic payments are treated in the same manner as paper check payments. Therefore, returned QuikPAY payments are subject to the same penalties: You may be assessed a returned payment fee of 5% of the amount of the payment with a minimum fee of $27.50 and a maximum of $250. QuikPAY payments used to release an encumbrance for registration which are subsequently returned may result in the cancellation of your classes. You could also be required to make future payments in guaranteed funds only, be subject to late payment fees and the loss of University services. See the Returned Check Policy for details about the effects of a returned payment.

[Top]

I received an e-mail notification that I have a new bill on QuikPAY. Does this mean that I will not receive a paper bill in the mail?

Correct. IU has advanced to all-electronic billing and no longer mails paper bills. To view your bill, go to http://onestart.iu.edu and under the Bursar & Financial Aid channel choose "Access E-bill".

[Top]

My QuikPAY payment was returned by my bank (insufficient funds, incorrect account number, etc.). Was the payment attempted a second time?

No. The QuikPAY electronic process does not resubmit rejected payments, however; Chase will resubmit payments returned for insufficient funds prior to notifying QuikPAY that your payment was not honored. If the payment goes through on the second pass, there will be no record of a rejection. If the payment is not honored on the second attempt, it will be returned to QuikPAY and noted as a rejection.

[Top]

I have not received an e-mail notification. What do I do?

All IU students have e-mail notifications sent to their official IU e-mail address. You may verify this information through the Account Management System or contact UITS for assistance.

Authorized Payers provide their own e-mail address in the User Preferences menu of QuikPAY. If you have not been receiving e-mails at this address, it may be one of a few reasons:

• The e-mail address is incorrect. You may update the information by signing into QuikPAY with your authorized login and password and, under User Preferences, change the e-mail address directly.
• Your e-mail address has changed since this one was entered into the system. Again, you may update it through the User Preferences menu.
• You may not have checked the box in QuikPAY which indicates that you want to receive e-mail notifications when a new bill is generated. This may be also done in the User Preferences menu.
• You may have spam blocker on your e-mail address which will not allow the e-mail notification to be delivered. Most spam blockers request that you add the e-mail address of the sender to your address book which will, in turn, allow the message to be delivered. All messages from QuikPAY regarding the bursar account are sent from qp@indiana.edu.

[Top]

I am an authorized payer and I cannot remember/find my password. How can I reset my password?

Your student must reset your password. Please have your student refer to the QuikPAY Guide section of this web site for step by step instructions. When your student resets your password, a new temporary password will be generated and e-mailed directly to you. Once you receive your temporary password, follow these steps to change your password:

1. Log in to QuikPAY at https://onestart.iu.edu (or click the web link included in the e-mail). Use your existing QuikPAY Login Name and the temporary Password received in the e-mail. You will be directed to a new screen to create a permanent password.
2. Change your temporary password to a new password of your choosing:
   1. Enter the temporary password as the "Old Password".
   2. Enter a new password ("New Password").
   3. Enter your new password again ("Confirm New Password").

Note your new password for future reference. Remember that passwords and user names are case sensitive, so they must be entered exactly as they were when they were set up.

[Top]

Is it OK to reply to the bill notification message from qp@indiana.edu if I have questions about a bill?

No. That e-mail address only sends notifications; there is no ability to receive or respond to incoming e-mail. You can reach the Office of the Bursar at bursar@indiana.edu.

[Top]

When will I get my financial aid refund?

Initial financial aid refunds will be released several days prior to the start of a semester for students who meet all eligibility requirements. Refer to the electronic payment instructions included with your monthly billing statement for complete information specific to the current semester. By direct deposit: Once you see a refund noted on your bursar account on OneStart, you know that IU has forwarded your funds to your chosen bank/financial institution. You can generally expect your funds to deposit in your bank account in 2 to 3 business days. Please check with your bank about the availability of your funds. By mail: If you do not have direct deposit your check will be mailed within 2 days of the date the refund is noted on your bursar account on OneStart. Please remember once the check is mailed Indiana University has no control over how long the post office takes to deliver it to you.

[Top]

How will my refund be sent?

The quickest way to get a refund from your account is by setting up direct deposit to your bank account. You may do so on OneStart, http://onestart.iu.edu by clicking on the "Direct Deposit Sign-Up" under the Bursar & Financial Aid channel. This may be set up with any bank in the United States (Local Bank Options). Hint: Be sure to select BURSAR refunds once you begin the set up process.

If you choose not to set up direct deposit, your refund will be mailed to the address listed as your student housing (if you live in University housing) or your local address while you are enrolled.

[Top]

How do I update my direct deposit information?

Should your bank or account number change, you can update your information by following the same process you used to set it up. Any information you enter will override the previous information automatically.

[Top]

Where do I find my 10 digit University ID?

1. Log in to OneStart
2. Select the Self-Service tab
3. Under the Personal Info channel, click "Student ID Number / Personal Info Overview".
4. Click the "View My Current Information" link.
5. Your 10 digit University ID should be at the top of the new window that opens.

[Top]

What are some options for personal banking in Bloomington, Indiana?

Bloomington offers many banks from which to choose for your personal banking needs. The list below includes some Bloomington banks and their local addresses along with contact information for the main branch. (812) area codes are local to Bloomington.

Bloomfield State Bank 1301 N. Walnut Street 812-334-9905 800-280-9132 www.bloombank.com	Chase 100 South College Avenue 812-331-6229 800-935-9935 www.chase.com	Fifth Third Bank 200 S. Washington Street 812-339-1131 800-972-3030 www.53.com
I.U. Credit Union 105 E. Winslow Road 812-855-7823 888-855-6928 www.iucu.org ATMs at: IMU, Main Library, IUCU Branch	Irwin Union Bank 300 W. Sixth Street 812-330-1280 888-879-5900 www.irwinunion.com	Key Bank 418 S. College Mall Road 812-331-0600 800-539-2968 www.key.com
Monroe County Bank 210 E. Kirkwood Avenue 812-336-0201 800-319-2664 www.monroecountybank.com	Old National 121 E. Kirkwood Avenue 812-330-2600 800-421-0274 www.oldnational.com	The Peoples State Bank 200 E. Kirkwood Avenue 812-333-2228 800-800-5861 www.peoples-bank.com
Regions 965 S. College Mall Road 812-323-3320 800-734-4667 www.regions.com	United Commerce Bank 211 S. College Avenue 812-336-2265 877-347-2265 www.unitedcommercebank.com

[Top]